Terms of Service

We are Love & Letter (“we,” “us,” “our”), operating from Vancouver, British Columbia, Canada. We operate the website loveandletter.com (the “Services”). You can contact us at hello@loveandletter.com or through our contact form.

Love & Letter is an online service that lets users transform photographs of their greeting cards into interactive digital keepsakes they can save, arrange, and share.

1. Agreement to Our Legal Terms

These Terms of Service constitute a legally binding agreement between you and Love & Letter concerning your access to and use of the Services. By accessing the Services, you agree to be bound by these Terms. If you do not agree with all of these Terms, you must discontinue use immediately.

We will notify you of material changes to these Terms by email. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

The Services are intended for users who are at least 18 years of age. Persons under 18 are not permitted to register for or use the Services.

2. Our Services

The Services are provided for your personal, non-commercial use. The information provided through the Services is not intended for distribution in any jurisdiction where such distribution would be contrary to law.

3. Intellectual Property Rights

We own or license all intellectual property in the Services themselves, including software, site design, text, graphics, and logos (excluding Your Content, addressed in Section 6). You receive a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal use, subject to these Terms. No part of the Services may be copied, reproduced, sold, or exploited for any commercial purpose without our express prior written permission.

4. User Accounts

You may register using an email address and password or through a supported third-party sign-in (Google). You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree that the information you provide is accurate and that you will keep it current. We reserve the right to suspend or terminate accounts that violate these Terms.

If you sign in with a third-party service, your use of that service is governed by its own terms; we are not responsible for third-party services.

5. Purchases, Subscriptions, and Renewal

Tiers

We offer service tiers (including a free tier) with defined limits on keepsakes and cards. Purchases of paid tiers are one-time payments processed by Stripe. We accept major credit cards (Visa, Mastercard, American Express, Discover) via Stripe. Prices are in US dollars. You agree to provide accurate payment information and authorize us to charge the applicable amount at the time of purchase.

Storage and Renewal

Each purchase includes one year of keepsake storage. Before your storage period ends, we will contact you by email with a renewal notice and a secure payment link. Storage renews at $12 USD per year. Storage renewal is not automatic — no stored payment method will be charged without your action. If storage is not renewed, your keepsakes enter a grace period and then become dormant (view-only). We will never delete your keepsakes without prior notice and a reasonable opportunity to renew.

Cancellation

Because renewal is not automatic, no cancellation action is required — simply choose not to renew. You may delete your account at any time from your account settings.

6. Your Content

You retain full ownershipof all content you upload to Love & Letter, including photographs of your cards and the keepsakes you create (“Your Content”). You grant us a limited, non-exclusive license to store, process, and display Your Content solely for the purpose of providing the Services to you, including generating the keepsakes and share links you create. This license ends when the content or your account is deleted.

You represent and warrant that you own or have the necessary rights to all content you upload, and that Your Content does not infringe the rights of any third party.

We do not pre-screen user content, and you are solely responsible for Your Content. We reserve the right to remove content that violates these Terms.

7. Fair Use of Storage

Keepsake storage is provided for personal use consistent with your chosen tier. Storage is subject to fair use across your account; we reserve the right to contact users whose aggregate storage substantially exceeds typical use of their tier and to work with them toward a suitable plan. We will never delete user content as a first response to storage concerns.

8. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make them available. As a user, you agree not to:

• Use the Services other than for creating, storing, and sharing personal keepsake content, including using storage as a general file-hosting service;
• Upload content depicting minors in any sexualized or exploitative manner;
• Upload content you do not have the legal right to use or share;
• Upload content that is unlawful, defamatory, or intended to harass, threaten, or harm any person;
• Use the Services to advertise or offer to sell goods and services;
• Sell or otherwise transfer your account or profile;
• Attempt to bypass any measures designed to prevent or restrict access, including tier limits;
• Upload or transmit viruses or other malicious code, or interfere with the operation of the Services;
• Use any automated system to access the Services without authorization;
• Harass, intimidate, or threaten any of our employees or agents;
• Use the Services in a manner inconsistent with any applicable law or regulation.

Violation may result in content removal, suspension, or termination of your account at our discretion.

9. Refunds

Refund requests may be made within 14 days of purchase by contacting hello@loveandletter.com. Refunds are granted at our discretion, primarily for purchases that have not been substantially used.

10. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy, which is incorporated into these Terms. The Services are hosted in the United States; by using the Services, you consent to your data being transferred to and processed in the United States as described in the Privacy Policy.

11. Third-Party Websites

The Services may contain links to third-party websites and services (including payment and sign-in providers). We are not responsible for the content, accuracy, or practices of third-party websites, and inclusion of a link does not imply our endorsement.

12. Copyright Infringement

We respect the intellectual property rights of others. If you believe content available through the Services infringes a copyright you own or control, please notify us at hello@loveandletter.com with sufficient detail to identify the content and your claim, and we will respond appropriately, including removal of infringing content where warranted.

13. Term and Termination

These Terms remain in effect while you use the Services. We reserve the right to deny access to and use of the Services to any person for violation of these Terms, including removing your content and terminating your account, in our sole discretion, with or without notice. You may terminate your account at any time via account settings.

14. Modifications and Interruptions

We reserve the right to change, modify, or remove features of the Services at any time. We do not guarantee the Services will be available at all times; we may experience interruptions, delays, or errors, including maintenance windows. You agree we have no liability for any loss caused by your inability to access the Services during downtime, subject to Section 5's commitments regarding your stored keepsakes.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Canada and the Province of British Columbia, without regard to conflict-of-law principles.

16. Dispute Resolution

Informal Negotiations

To expedite resolution, you and we agree to first attempt to negotiate any dispute informally for at least 30 days before initiating arbitration, beginning upon written notice from one party to the other (hello@loveandletter.com for notices to us).

Binding Arbitration

Any dispute not resolved through informal negotiations shall be finally resolved by binding arbitration before one (1) arbitrator, taking place in Canada, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions

Nothing in this section prevents either party from seeking injunctive or other equitable relief for matters concerning intellectual property or unauthorized use of the Services. Where the law of your jurisdiction of residence grants you mandatory consumer rights to bring claims in your local courts, nothing in these Terms limits those rights.

17. Disclaimer

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND ASSUME NO LIABILITY FOR ANY ERRORS, INTERRUPTIONS, OR UNAUTHORIZED ACCESS TO OUR SERVERS, EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS.

18. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER SHALL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. ANY CLAIM ARISING FROM THE SERVICES MUST BE BROUGHT WITHIN TWELVE (12) MONTHS AFTER THE CAUSE OF ACTION AROSE, OR BE FOREVER BARRED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IF THESE LAWS APPLY TO YOU, SOME OF THE ABOVE MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

19. Indemnification

You agree to defend, indemnify, and hold us harmless from any claim or demand, including reasonable legal fees, arising out of Your Content, your use of the Services, your breach of these Terms, or your violation of the rights of a third party.

20. Miscellaneous

These Terms and our Privacy Policy constitute the entire agreement between you and us. Our failure to enforce any provision is not a waiver. If any provision is found unlawful or unenforceable, that provision is severable and does not affect the remainder. These Terms do not create any joint venture, partnership, or employment relationship between you and us.

21. Contact Us

Questions or complaints regarding the Services:
Love & Letter · Vancouver, British Columbia, Canada
hello@loveandletter.com · loveandletter.com/contact